Privacy Policy

As of 1 January 2025

The protection of your personal data is a key concern for us at PUTZ24 GmbH. We treat your data confidentially and in accordance with the applicable Swiss data protection provisions (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR). Below we inform you in detail about how we collect, process and protect your data.

1. Controller

PUTZ24 GmbH
Bundesplatz 14
6300 Zug, Switzerland

E-mail: info@putz24.ch

For data protection matters, please contact us using the contact details above.

2. Applicability of the GDPR

The GDPR additionally applies if:

you reside in an EU member state;

your personal data is processed within the EU in connection with the use of our services.

3. Types of personal data

We collect and process different types of personal data depending on your contact with us:

Contact data: name, address, telephone number, e-mail address.

Payment data: bank details, credit card information, billing details.

Contract data: information on booked services, appointments and agreements.

Usage data: information about your interactions with our website (e.g. IP address, browser used, time of access).

Communication data: content of e-mails or other messages.

4. Purposes of data processing

We process your personal data exclusively for the following purposes:

Provision of our services: processing bookings and providing cleaning services.

Customer service: handling enquiries and communicating with you.

Billing and payment processing: management of payments, invoices and outstanding claims.

Improvement of our services: analysis of usage data to optimise our platform and services.

Compliance with legal obligations: storage and disclosure of data where required by law.

5. Legal bases for processing

Your data is processed on the following legal bases:

Performance of a contract: to provide the booked services.

Consent: for certain processing (e.g. newsletter).

Legal obligation: to comply with legal requirements.

Legitimate interest: to improve our offering or to defend legal claims.

6. Disclosure of data to third parties

Your personal data is only passed on to third parties if necessary, e.g.:

Service providers: cleaners or subcontractors who carry out your booking.

Payment providers: for processing payments.

IT service providers: for providing and maintaining our platform.

Authorities: in the event of a legal obligation or an official request.

All third parties are contractually obliged to treat your data securely and confidentially.

7. Storage and retention of data

Your data is only stored for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.

Contract data: retained for the duration of the contract and in accordance with statutory retention periods.

Communication data: stored until the request has been fully processed.

8. Data security

We use technical and organisational measures to protect your data against loss, misuse, unauthorised access and unlawful processing, including:

Encryption: SSL encryption for all data transmissions.

Access controls: access to sensitive data restricted to authorised employees.

Security updates: regular updating of our systems.

9. Use of cookies and tracking tools

Our website uses cookies to improve user-friendliness and to collect statistical data:

Technically necessary cookies: enable the basic functions of the website.

Analytics cookies: collect anonymised data on user behaviour (e.g. with Google Analytics).

You can disable the use of cookies in your browser. Further information can be found in our cookie policy.

10. Your rights

You have the following rights regarding your personal data:

Right of access: access to the data stored about you.

Right to rectification: correction of inaccurate or incomplete data.

Right to erasure: deletion of your data, provided there are no legal obligations to the contrary.

Right to restriction of processing: restriction of data processing under certain conditions.

Right to data portability: transfer of your data in a structured, machine-readable format.

Right to object: to the processing of your data on the basis of legitimate interest.

To exercise your rights, please contact info@putz24.ch.

11. Changes to this privacy policy

We reserve the right to update this privacy policy to adapt it to legal or technical changes. The current version can be found on our website

12. Contact for data protection enquiries

If you have any questions or concerns about data protection, you can reach us as follows:

PUTZ24 GmbH
Bundesplatz 14
6300 Zug, Switzerland

E-mail: info@putz24.ch