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Switzerland
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Transparency for our customers

General terms and conditions for our cleaning services

At Putz24 we place great value on clarity, fairness and reliability. That is why we have clearly structured our General Terms and Conditions (T&Cs) – tailored to our main services.

Whether contract cleaning, facility maintenance, window cleaning or final cleaning: our T&Cs clearly inform you about rights, obligations and conditions – so that you always know where you stand.

Simply select the relevant area on the right to find out more.

T&Cs for contract cleaning

Here you will find all contract terms, liability information and service descriptions for regular or one-off cleaning of apartments, offices and other properties.

T&Cs for facility maintenance

These T&Cs govern services in the areas of property upkeep, technical support, outdoor maintenance and general caretaking work.

T&Cs for final cleaning

These conditions apply to move-out cleaning with handover guarantee, including scope of services, deadlines and responsibilities towards third parties (e.g. landlords).
T&Cs for window cleaning
Valid for all services relating to manual or mechanical cleaning of windows, glass façades and conservatories, including travel and safety provisions.

Do you have a question? We are happy to help.

Our help center gives you quick answers to frequently asked questions about our services, booking, billing and more.

Whether you need help choosing the right service or have a question about existing orders – we are here for you.

Help center

No, that is not necessary. Many customers give us a key or access code. Your security and discretion are our top priority.

Please let us know at least 24 hours in advance. Short-notice cancellations may incur fees – details can be found in our T&Cs.

After the cleaning you will receive an invoice by email. Depending on the agreement, payment by bank transfer, credit card or direct debit is possible.

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